Segment leads by niche (pension/mortgage/protection), asset size, decision timeline, and acquisition channel — then route each segment to the adviser most suited to that profile.
Effective lead segmentation for a UK IFA firm uses at minimum: service need (pension transfer, retirement planning, mortgage, protection, IHT), investable asset band, decision timeline (0-3 months vs 12+), and acquisition channel. Each segment has different economics and should be routed to the right adviser specialism. This routing alone typically lifts close rates 20-40% compared with round-robin allocation.